A list of supported UAD (User Agent Devices) can be found on our Official WIKI page.
Only devices listed on our Official WIKI page are considered supported, and our support team will provide necessary assistance and support in the event of any issues arising.
When addressing issues with devices listed on the supported User Agent Devices (UAD) list, partners must ensure the following:
Ensure that the latest stable supported firmware is installed on the device.
Ensure that the device is auto-provisioned. Manually registered devices may not have the same functionality as they rely on vendor default configuration.
Verify if the issue persists without any custom configurations being applied. (Please note that custom device configurations are not supported and fall under maintenance procedures)
If all the criteria above are not met, the Support Team will instruct the partner to perform the actions listed prior to troubleshooting the reported issue
Changes in the vendor firmware, API, and/or device configuration through revisions may impact or break functionality with our system, and although Bicom Systems will make its best efforts to keep up with the changes, there is no guarantee that integration may be in time broken due to vendor changes, and Bicom Systems cannot be held responsible for interruptions or outages caused by these changes
Bicom Systems provides support for all gloCOM/Communicator apps (Mobile, Desktop, Web) on supported OS.
Supporting Mobile apps from OS version:
Supporting Desktop apps from OS version:
Supporting all WEB browsers
Bicom Systems officially supports the following list of headset devices. If a partner is utilizing a device not listed on the supported headset list and encounters issues, Bicom Systems cannot be considered responsible and will not offer support for such devices.
Changes in the vendor firmware, API, and/or device configuration through revisions may impact or break functionality with our system, and although Bicom Systems will make its best efforts to keep up with the changes, there is no guarantee that integration may be in time broken due to vendor changes, and Bicom Systems cannot be held responsible for interruptions or outages caused by these changes