¶ Introduction
This Configuration Guide is written as general guide on how to configure the Sangoma phone model S500 to work with PBXware 5.3.4.
¶ Requirements
¶ Identifying phone model
To start and successfully complete registration of your Sangoma phone you need to know which phone model you will setup.
From the back of each Sangoma phone there are exact model information that you should check. Although different phone models can have exactly the same requirements and installation procedure, phone models can also have significantly different requirements and installation procedure, so that ignorance of your own model may result in the inability to successfully set up your phone.
¶ Phone firmware
- Make sure that your phone is loaded with appropriate firmware version, 2.0.4.67.
- To find out the firmware version of your Sangoma phone model open a new browser window and enter your phone IP address in order to access the phone web administration interface login screen. Example: http://192.168.1.22.
- Login to phone web administration interface with your username and password. Please note, factory default login details are username: admin and password: admin.
¶ DHCP server
Fully configured and operational DHCP server.
¶ PBXware version
PBXware version 5.3.4
In order to find out the PBXware version:
- Login to PBXware
- Navigate to Settings: About.
On the top of About page is a code similar to this one PBXware Edition: Business, Release: 5.3.4 (387597b7), Running: 1.8.32.1-gc-b47edc45, PBXware Proxy v5.3.4 (62b7bcd), API: 5.3.4, libmemcached version: 1.0.14, where Release denotes the exact version of your PBXware.
¶ Installation
This chapter describes how to install and connect the phone to the electrical power and data network as well as how to apply factory settings.
The following topics are covered:
- Power adapter
- Power over Ethernet (PoE)
- Factory Settings
¶ Power adapter
Connect the Network and Power
- Connect the DC plug on the power adapter to the DC port on the phone and connect the other end of the power adapter into an electrical power outlet.
- Connect the ethernet cable between the Internet port on the phone and the network port on a router or switch to access LAN.
NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter. Make sure the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.
¶ Power over Ethernet (PoE)
Connect the Network (only)
Using a regular ethernet cable, your phone can be powered from a Power over Ethernet (PoE) compliant router or switch.
- Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power router or switch.
NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter. Make sure the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.
¶ Find the phone IP address
Find out your Sangoma phone IP Address.
- Press the Menu keysoft.
- Go to Status and press Enter.
- Choose Information and press Enter, the IP address will be displayed under the number 2.
¶ Reset to factory settings
This step is not required for brand new out-of-the-box phones, however, if the phone has been already used then it is a must.
- Open a new browser window and enter your phone IP address in order to access the phone web administration interface login screen. Example: http://192.168.1.22.
- Login to phone web administration interface with your username and password. Please note, factory default login details are username: admin and password: admin.
- Click on Management tab.
- Click on Upgrade.
- Click on Reset to Factory button and confirm in order to reset the phone to factory settings. Phone will be reset to the factory settings and reboot.
- Wait sometime prior for device to reboot.
NOTE: Do not unplug or remove power to the phone while it is updating firmware and configurations.
¶ Registering phone
This chapter describes how to identify Sangoma phone model, requirements that must be met and how to register the phone using manual configuration or auto provisioning.
The following topics are covered:
- Manual configuration
- Auto provisioning
¶ Manual configuration
This chapter describes how to set UAD settings, create PBXware extension and register the phone.
The following topics are covered:
- UAD settings
- Creating extension
- Registering phone
¶ UAD Settings
Login to PBXware web administration interface
- Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10.
- Login to PBXware with your e-mail address and password.
UAD settings
- Navigate to Settings:UAD.
- Make sure Sangoma UAD is enabled. To check the UAD status click on the edit icon corresponding to your Sangoma phone.
- Make sure Status is set to Active, Auto provisioning is set to No, and DHCP is set to Yes.
- Click on the Save button to save changes.
¶ Creating extension
Add Extension
- Navigate to Extensions. Click on Add Extension.
- The standard options window will be shown below.
- Select Sangoma phone model from the UAD select box.
- Select Location: Local or Remote.
Local is for all extensions registered on the LAN and Remote is for all extensions registered from remote networks, WAN, Internet etc.
- Click on the Next step button.
Extension values
Enter values into the required field text boxes.
REQUIRED FIELDS:
- Name
Enter a name for the extension being created. Example: John Smith.
Enter the e-mail address associated with this extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
- Department
Department to which extension will belong to. Example: Sales.
- Click on the Save button.
¶ Registering Phone
This chapter describes how to register Sangoma phone using Hostname or IP Address.
The following topics are covered:
- Hostname or IP Address
¶ Hostname or IP Address
Login to phone web administration interface
- Open a new browser window and enter your phone IP address in order to access the phone web administration interface login screen. Example: http://192.168.1.22
- Login to phone web administration interface with your username and password. Please note, factory default login details are username: admin and password: admin.
- Click on Account.
- Enter or set the following details into the respective fields.
REQUIRED FIELDS:
- Account Active
Make sure the Yes radio box is selected.
- Primary SIP Server
- Example for Hostname: voip.bicomsystems.com
- Example for IP Address: 192.168.1.10
- SIP User ID
PBXware extension number. Example: 1003.
- Authenticate ID
Usually the same number as the SIP User ID.
- Authenticate Password
The Secret of the extension as received in the e-mail associated with this extension. Example: _%Z4M3*Ts9y7. A password is generated automatically for each newly created extension.
- Click on SaveSet button.
- You'll have to wait sometime prior for the device to reboot. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.
¶ Auto Provisioning
This chapter describes how to set UAD settings, create PBXware extension and register the phone using DHCP or Static IP address.
The following topics are covered:
- UAD Settings
- Creating Extension
- Registering Phone
¶ UAD Settings
Login to PBXware web administration interface.
- Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10.
- Login to PBXware with your e-mail address and password.
UAD settings.
- Navigate to Settings:UAD.
- Make sure Sangoma UAD is enabled. To check the UAD status click on the edit icon corresponding to your Sangoma phone.
- Make sure Status is set to Active, Auto provisioning is set to Yes, and DHCP is set to Yes.
- Click on the Save button to save changes.
¶ Creating Extension
Add Extension
- Navigate to Extensions. Click on Add Extension.
- The standard options window will be shown below.
- Select Sangoma phone model from the UAD select box.
- Select Location: Local or Remote.
Local is for all extensions registered on the LAN and Remote is for all extensions registered from remote networks, WAN, Internet etc.
- Click on the Next step button.
Extension values
Enter values into the required field text boxes.
REQUIRED FIELDS:
- Name
Enter a name for the extension being created. Example: John Smith.
Enter the e-mail address associated with this extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
- Auto Provisioning
Set to Yes.
- MAC Address
Enter Sangoma phone MAC address. Example: 001FC1123456. MAC address can be found at the back of the phone.
- Click on the Save button.
¶ Registering Phone
This chapter describes how to register Sangoma phone using DHCP & TFTP.
The following topics are covered:
- DHCP
- TFTP
¶ DHCP
Configure DHCP
- Make sure your DHCP router is configured to use option 66 to automatically instruct phones with the URL for auto provisioning. For more information refer to your router documentation or contact your network administrator.
Phone first boot or user initiated reboot
- Auto provisioning process will start during phone first boot or after reboot process has been initiated by user. DHCP server will instruct the phone where from to pickup appropriate configuration file. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.
¶ TFTP
- Open a new browser window and enter your phone IP address, e.g. http://192.168.1.22.
- Enter username and password and press Confirm button. NOTE: Factory default login details are username: admin and password: admin.
- Click on Management tab.
- Click on Auto Provision.
- Choose Upgrade mode, in this case choose TFTP.
Enter Hostname or IP address in the Config Server Path field.
Example for Hostname: voip.bicomsystems.com
Example for IP Address: 192.168.1.10
- Click on SaveSet button.
- Click on Autoprovision Now button.
- You'll have to wait couple of seconds for the configuration to be updated. NOTE: Do not power off your phone.
- Auto provisioning process will start during phone reboot process, phone will pickup appropriate configuration file from PBXware. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.