¶ Introduction
This Configuration Guide is written as general guide on how to configure the Poly Edge B20 phone model to work with PBXware 6.6.1.
¶ Requirements
¶ Identifying the Phone Model
To start and successfully complete registration of your Poly Edge B20 phone you need to know which phone model you will setup.
From the back of each Poly phone there are exact model information that you should check. Although different phone models can have exactly the same requirements and installation procedure, phone models can also have significantly different requirements and installation procedure, so that ignorance of your own model may result in the inability to successfully set up your phone.
¶ Phone Firmware
- Make sure that your phone is loaded with appropriate firmware version, 1.0.1.
- To find out the firmware version of your Poly Edge B20 phone model open a new browser window and enter your phone's IP address in order to access the phone web administration interface login screen. Example:
http://192.168.1.22. - Log in to phone web administration interface with your username and password. Please note, factory default login details are username: admin and password: admin.
- Go to Status in left navigation menu.
- Click on System Status.
- Under Product Information section you can see Software Version field that contains information about firmware version.
¶ DHCP Server
Fully configured and operational DHCP server.
¶ PBXware Version
PBXware version 6.6.1
In order to find out the PBXware version:
- Log in to PBXware
- Navigate to Settings: About.
On the top of About page is a code similar to this one PBXware Edition: Business, Release: 6.6.1. (387597b7), Running: 16.16.1-gc-c0d40968, PBXware Proxy v6.6.1 (7009484), API: 6, libmemcached version: 1.0.18, where Release denotes the exact version of your PBXware.
¶ Installation
This chapter describes how to install and connect the phone to the electrical power and data network as well as how to apply factory settings.
The following topics are covered:
- Power adapter
- Power over Ethernet (PoE)
- Factory Settings
¶ Power Adapter
Connect the Network and Power
- Connect the DC plug on the power adapter to the DC port on the phone and connect the other end of the power adapter into an electrical power outlet.
- Connect the ethernet cable between the Internet port on the phone and the network port on a router or switch to access LAN.
NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter. Make sure the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.
¶ Power over Ethernet (PoE)
Using a regular ethernet cable, your phone can be powered from a Power over Ethernet (PoE) compliant router or switch.
- Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power router or switch.
NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter. Make sure the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.
¶ Find the phone's IP address
Find out your Poly Edge B20 phone's IP Address.
- Press Home button.
- Go to Product Information.
The IP address will be displayed on the top of the display.
¶ Factory Reset the Phone
This step is not required for brand new out-of-the-box phones, however, if the phone has been already used then it is a must.
- Open a new browser window and enter your phone's IP address in order to access the phone web administration interface login screen. Example:
http://192.168.1.22 - Log in to phone web administration interface with your username and password. Please note, factory default login details are username: admin and password: admin.
- Click on System Management menu.
- Click on Device update menu.
- Under section Reset Configuration click on Reset button in order to reset the phone to factory settings. Phone will be reset to the factory settings and reboot.
- Wait some time for device to reboot.
NOTE: Do not unplug or remove power to the phone while it is updating firmware and configurations.
¶ Registering the Phone
This chapter describes how to identify Poly Edge B20 phone model, requirements that must be met and how to register the phone using manual configuration or auto provisioning.
The following topics are covered:
- Manual configuration
- Auto provisioning
¶ Manual Configuration
This chapter describes how to set UAD settings, create PBXware extension and register the phone.
The following topics are covered:
- UAD Settings
- Creating an Extension
- Registering the Phone
¶ UAD Settings
1. Log in to PBXware's web administration interface
- Open a new browser window and enter the PBXware IP address to access the administration login screen. Example:
http://192.168.1.10 - Log in to PBXware with your e-mail address and password.
2. UAD settings
- Navigate to Settings > UAD.
- Ensure that the Poly Edge B20 UAD is enabled. To check the UAD status, click the Edit icon corresponding to the Poly Edge B20 phone.
- Verify that Status is set to Active, Auto provisioning is set to No, and DHCP is set to Yes.
- Click the Save button.
¶ Creating an Extension
1. Add Extension
-
Navigate to Extensions, then click Add Extension.
-
The standard options window will open.
-
Select the Poly Edge B20 phone model from the UAD dropdown menu.
-
Select the Location: Local or Remote.
- Local is for all Extensions registered on the LAN
- Remote is for all Extensions registered from remote networks, WAN, Internet etc.
-
Click the Next step button.
2. Extension Values
Enter values into the required field text boxes.
REQUIRED FIELDS:
- Name
Enter a name for the extension being created. Example: John Smith.
Enter the e-mail address associated with this extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
- Department
Department to which extension will belong to. Example: Sales.
- Click on the Save button.
¶ Registering the Phone
This chapter describes how to register Poly Edge B20 phone using Hostname or IP Address.
The following topics are covered:
- Hostname or IP Address
¶ Hostname or IP Address
Log in to phone web administration interface
- Open a new browser window and enter your phone's IP address in order to access the phone web administration interface login screen. Example:
http://192.168.1.22 - Log in to phone web administration interface with your username and password. Please note, factory default login details are username: admin and password: admin.
- Click on Service Providers and select Profile A.
- Enter or set the following details into the SIP section.
REQUIRED FIELDS:
- Proxy Server
Enter the Hostname or IP Address of the PBXware.
- Example for Hostname: voip.bicomsystems.com
- Example for IP Address: 192.168.1.10
- Registrar Server
Enter the Hostname or IP Address of the PBXware.
- Example for Hostname: voip.bicomsystems.com
- Example for IP Address: 192.168.1.10
- Click on Voice Services and select SP1 Service.
- X_DisplayLabel
Usually the same number as the Phone Number.
- X_DisplayNumber
Usually the same number as the Phone Number.
- AuthUserName
Your Extension number.
- AuthPassword
The Secret of the extension as received in the e-mail associated with this extension. Example: _%Z4M3*Ts9y7. A password is generated automatically for each newly created extension.
- Click on the Submit button, then Reboot button.
- You'll have to wait sometime prior for the device to reboot. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.
¶ Auto Provisioning
This chapter describes how to set UAD settings, create PBXware extension and register the phone using DHCP or Static IP address.
The following topics are covered:
- UAD Settings
- Creating an Extension
- Registering the Phone
¶ UAD Settings
1. Log in to PBXware's web administration interface
- Open a new browser window and enter the PBXware IP address to access the administration login screen. Example:
http://192.168.1.10 - Log in to PBXware with your e-mail address and password.
2. UAD settings
- Navigate to Settings > UAD.
- Ensure that the Poly Edge B20 UAD is enabled. To check the UAD status, click the Edit icon corresponding to the Poly Edge B20 phone.
- Verify that Status is set to Active, Auto provisioning is set to Yes, and DHCP is set to Yes.
- Click the Save button.
¶ Creating an Extension
1. Add Extension
-
Navigate to Extensions, then click Add Extension.
-
The standard options window will open.
-
Select the Poly Edge B20 phone model from the UAD dropdown menu.
-
Select the Location: Local or Remote.
- Local is for all Extensions registered on the LAN
- Remote is for all Extensions registered from remote networks, WAN, Internet etc.
-
Click the Next step button.
2. Extension Values
Enter values into the required field text boxes.
REQUIRED FIELDS:
- Name
Enter a name for the extension being created. Example: John Smith.
Enter the e-mail address associated with this extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
- Auto Provisioning
Set to Yes.
- MAC Address
Enter Poly Edge B20 phone MAC address. Example: 9CADEF123456. MAC address can be found at the back of the phone.
- Click on the Save button.
¶ Registering the Phone
This chapter describes how to register Poly Edge B20 phone using TFTP, HTTP or HTTPS.
¶ TFTP, HTTP or HTTPS
- Open a new browser window and enter your phone's IP address, e.g.
http://192.168.1.22. - Enter username and password and press Confirm button. NOTE: Factory default login details are username: admin and password: admin.
- Click on System Management link in the left navigation menu.
- Click on Auto Provisioning link in the submenu, and in the ITSP Provisioning section enter the following in the ConfigURL field:
- NOTE: Our recommendation is to use the HTTP.
Example for Hostname using HTTP: http://username:password@abc.bicomsystems.com/prov/phone$mac.cfg
Example for Hostname using HTTPS: https://username:password@abc.bicomsystems.com/prov/phone$mac.cfg,tls-profile=1
Example for IP Address using HTTP: http://username:password@192.168.1.10/prov/phone$mac.cfg
Example for IP Address using HTTPS: https://username:password@192.168.1.10/prov/phone$mac.cfg,tls-profile=1
- Replace username and password with Auto Provisioning username and password.
Example for Hostname using TFTP: tftp://voip.bicomsystems.com/phone$mac.cfg
Example for IP Address: tftp://192.168.1.10/phone$mac.cfg
- Click on Submit button then Reboot button.
- Auto provisioning process will start during phone reboot process, phone will pickup appropriate configuration file from PBXware. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.
¶ Using TLS
NOTE: If you choose to use HTTPS as a protocol for registering your device, you will need to install certificate to your device.
To install certificate, please do the following:
- Open a new browser window and enter your device's IP address, e.g.
http://192.168.1.22. - Enter username and password and press the Confirm button. NOTE: The factory default login details are as follows: username is admin and password is admin.
- Click the System Management
- Click the Device Admin
- Go to Platform CA 1 section.
- Clear the DownloadURL default check box and enter the URL to your certificate.
- Go to TLSPlatform Profile 1 section.
- Clear the CACertList default check box and select Platform 1.
- Click Submit button.
- Click Reboot button.
You will have to wait some time for the device to reboot. If everything is done as described above, you should have successfully installed certificate to your device.
¶ Configure BLF
This chapter describes how to configure BLF (Busy Lamp Field) for Poly Edge B20.
¶ Extension Settings
1. Log in to the PBXware web administration interface
- Open a new browser window and enter the IP address to access the PBXware web administration login page. Example:
http://192.168.1.10 - Log in to PBXware with your e-mail address and password.
2. Edit the extension
- On the Extensions page, click the Edit icon corresponding to the Extension.
- Click Advanced Options.
- Navigate down to the Auto Provisioning and Presence group of settings.
- Make sure Auto Provisioning is set to Yes.
- Make sure Presence is set to "Yes".
- Click Save.
- Click Enhanced Services.
- Click the Directory / BLF List check box and click the Save button in order to enable this feature.
- Click Directory / BLF List Edit.
- Enter the user's Extension number and click the BLF check box.
- Click Save.
¶ Additional Configuration Template
If you want to include some additional UAD configuration for Poly Edge B20, just add fields to User Agent General Auto Provisioning Template in Settings -> UAD -> Poly Edge B20 menu, or add them directly to the Extension in UAD Auto Provisioning Template section.