¶ Introduction
This Configuration Guide is written as general guide on how to configure the Poly CCX400 phone model to work with PBXware 6.7.1.
¶ Requirements
¶ Identifying phone model
To start and successfully complete registration of your Poly CCX400 phone you need to know which phone model you will setup.
From the back of each Poly CCX400 phone there are exact model information that you should check. Although different phone models can have exactly the same requirements and installation procedure, phone models can also have significantly different requirements and installation procedure, so that ignorance of your own model may result in the inability to successfully set up your phone.
¶ Phone firmware
- Make sure that your phone is loaded with appropriate firmware version, 7.3.2.0182.
- To find out the firmware version of your Poly CCX400 phone model open a new browser window and enter your phone IP address in order to access the phone web administration interface login screen. Example:
http://192.168.1.22. - Login to phone web administration interface.
Select Login As: Admin
Enter the Password you already have set earlier, and click Submit. - Click on Home tab.
- Under Phone Information section you can see UC Software Version field that contains information about firmware version.
¶ DHCP server
Fully configured and operational DHCP server.
¶ PBXware version
PBXware version 6.7.1
In order to find out the PBXware version:
- Login to PBXware
- Navigate to Settings: About.
On the top of About page is a code similar to this one PBXware Edition: Business, Release: 6.7.1. (387597b7), Running: 16.16.1-gc-c0d40968, PBXware Proxy v6.7.1 (7009484), API: 6, libmemcached version: 1.0.18, where Release denotes the exact version of your PBXware.
¶ Installation
This chapter describes how to install and connect the phone to the electrical power and data network as well as how to apply factory settings.
The following topics are covered:
- Power adapter
- Power over Ethernet (PoE)
- Factory Settings
¶ Power adapte
Connect the Network and Power
- Connect the DC plug on the power adapter to the DC port on the phone and connect the other end of the power adapter into an electrical power outlet.
- Connect the ethernet cable between the Internet port on the phone and the network port on a router or switch to access LAN.
NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter. Make sure the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.
¶ Power over Ethernet (PoE)
Connect the Network (only)
Using a regular ethernet cable, your phone can be powered from a Power over Ethernet (PoE) compliant router or switch.
- Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power router or switch.
NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter. Make sure the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.
¶ Find the phone IP address
Find out your Poly CCX400 phone IP Address.
- Go to Settings.
- Go to Status.
- Go to Platform.
- Go to Phone.
The IP address will be displayed in IP field.
¶ Reset to factory settings
This step is not required for brand new out-of-the-box phones, however, if the phone has been already used then it is a must.
- Open a new browser window and enter your phone IP address in order to access the phone web administration interface login screen. Example:
http://192.168.1.22. - Login to phone web administration interface.
Select Login As: Admin
Enter the Password you already have set earlier, and click Submit. - Click on Utilities tab.
- Click on Phone Backup&Restore menu.
- Under section Global Restore click on Restore button in order to reset the phone to factory settings. Phone will be reset to the factory settings and reboot.
- Wait some time for device to reboot.
NOTE: Do not unplug or remove power to the phone while it is updating firmware and configurations.
¶ Registering phone
This chapter describes how to identify Poly CCX400 phone model, requirements that must be met and how to register the phone using manual configuration or auto provisioning.
The following topics are covered:
- Manual configuration
- Auto provisioning
¶ Manual configuration
This chapter describes how to set UAD settings, create PBXware extension and register the phone.
The following topics are covered:
- UAD settings
- Creating extension
- Registering phone
¶ UAD Settings
UAD settings
Login to PBXware web administration interface
- Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example:
http://192.168.1.10. - Login to PBXware with your e-mail address and password.
- Navigate to Settings:UAD.
- Make sure Poly CCX400 UAD is enabled. To check the UAD status click on the edit icon corresponding to your Poly CCX400 phone.
- Make sure Status is set to Active, Auto provisioning is set to No, and DHCP is set to Yes.
- Click on the Save button to save changes.
¶ Creating extension
Creating Extension
Add Extension
- Navigate to Extensions. Click on Add Extension.
- The standard options window will be shown below.
- Select Poly CCX400 phone model from the UAD select box.
- Select Location: Local or Remote.
Local is for all extensions registered on the LAN and Remote is for all extensions registered from remote networks, WAN, Internet etc.
- Click on the Next step button.
Extension values
Enter values into the required field text boxes.
REQUIRED FIELDS:
- Name
Enter a name for the extension being created. Example: John Smith.
Enter the e-mail address associated with this extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
- Department
Department to which extension will belong to. Example: Sales.
- Click on the Save button.
¶ Registering Phone
This chapter describes how to register Poly CCX400 phone using Hostname or IP Address.
The following topics are covered:
- Hostname or IP Address
¶ Hostname or IP Address
Login to phone web administration interface
- Open a new browser window and enter your phone IP address in order to access the phone web administration interface login screen. Example:
http://192.168.1.22 - Login to phone web administration interface.
Select Login As: Admin
Enter the Password you already have set earlier, and click Submit. - Click on Settings and choose on Lines section.
- Click on Line 1 and fill out the required fields.
REQUIRED FIELDS:
- Display Name:
Enter the Extension Number.
- Authentication User ID:
Enter the Extension Number.
- Authentication Password:
The Secret of the extension as received in the e-mail associated with this extension. Example: _%Z4M3*Ts9y7. A password is generated automatically for each newly created extension.
- Label:
Enter the Extension Number.
-
Under Server 1 fill out the following fields
-
Address:
Enter IP address of your PBXware
- Port:
Enter port 5060
- Click on the Submit button, then Reboot button.
- You'll have to wait sometime prior for the device to reboot. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.
¶ Auto Provisioning
This chapter describes how to set UAD settings, create PBXware extension and register the phone using DHCP or Static IP address.
The following topics are covered:
- UAD Settings
- Creating Extension
- Registering Phone
¶ UAD Settings
UAD settings
Login to PBXware web administration interface.
- Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example:
http://192.168.1.10. - Login to PBXware with your e-mail address and password.
UAD settings.
- Navigate to Settings:UAD.
- Make sure Poly CCX400 is enabled. To check the UAD status click on the edit icon corresponding to your Poly CCX400 phone.
- Make sure Status is set to Active, Auto provisioning is set to Yes, and DHCP is set to Yes.
- Click on the Save button to save changes.
¶ Creating Extension
Creating Extension
Add Extension
- Navigate to Extensions. Click on Add Extension.
- The standard options window will be shown below.
- Select Poly CCX400 phone model from the UAD select box.
- Select Location: Local or Remote.
Local is for all extensions registered on the LAN and Remote is for all extensions registered from remote networks, WAN, Internet etc.
- Click on the Next step button.
Extension values
Enter values into the required field text boxes.
REQUIRED FIELDS:
- Name
Enter a name for the extension being created. Example: John Smith.
Enter the e-mail address associated with this extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
- Auto Provisioning
Set to Yes.
- MAC Address
Enter Poly CCX400 phone MAC address. Example: 9CADEF123456. MAC address can be found at the back of the phone.
- Click on the Save button.
¶ Registering Phone
This chapter describes how to register Poly CCX400 phone using TFTP, HTTP or HTTPS.
¶ TFTP, HTTP or HTTPS
-
Open a new browser window and enter your phone IP address, e.g.
http://192.168.1.22. -
Select Login As: Admin and enter the Password you already have set earlier, and click Submit.
-
Go to Settings in the upper navigation menu and choose Provisioning Server.
-
Set Server Type to one of the following: HTTP, HTTPS or Trivial FTP. Note: Our recommendation is to use HTTP for Server Type.
-
Depending on what Server Type has been chosen, enter into Server Address field type:
If the Server Type is HTTP enter: HTTP followed by Hostname or IP Address, followed then by /prov.
Example for Hostname using HTTP: http://abc.bicomsystems.com/prov
Example for IP Address using HTTP: http://192.168.1.10/prov
If the Server Type is HTTPS enter: HTTPS followed by Hostname or IP Address, followed then by /prov.
Example for Hostname using HTTPS: https://abc.bicomsystems.com/prov
Example for IP Address using HTTPS: https://192.168.1.10/prov
If the Server Type is TFTP enter: TFTP followed by Hostname or IP Address.
Example for Hostname using TFTP: tftp://voip.bicomsystems.com
Example for IP Address: tftp://192.168.1.10
-
Enter Auto Provisioning username and password into Server User and Server Password fields.
-
Click on Submit button then Reboot button.
-
Auto provisioning process will start during phone reboot process, phone will pickup appropriate configuration file from PBXware. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.
¶ Using TLS
NOTE: If you choose to use HTTPS as a protocol for registering your device, you will need to install certificate to your device.
To install certificate, please do the following:
- Open a new browser window and enter your device's IP address, e.g.
http://192.168.1.22. - Select Login As: Admin and enter the Password you already have set earlier, and click Submit.
- Click on Settings tab.
- Go to Network and choose TLS
- In Platform CA1 field enter the URL to your certificate.
- Click on Install button.
- Click Submit button.
- Click Reboot button.
You will have to wait some time for the device to reboot. If everything is done as described above, you should have successfully installed certificate to your device.
¶ Configure BLF
¶ Extension Settings
This section describes how to configure BLF (Busy Lamp Field) for Poly CCX400.
Log in to the PBXware's web administration interface.
- Open a new browser window and enter the IP address in order to access the PBXware's web administration login page. Example:
http://192.168.1.10. - Log in to PBXware with the e-mail address and password.
Edit an Extension
- On the Extensions page, click the Edit icon corresponding to the Extension.
- Click Advanced Options.
- Navigate down to the Auto Provisioning and Presence group of settings.
- Make sure Auto Provisioning is set to Yes.
- Make sure Presence is set to "Yes".
- Click Save.
- Click Enhanced Services.
- Click the Directory / BLF List check box and click the Save button in order to enable this feature.
- Click Directory / BLF List Edit.
- Enter the user's Extension number and click the BLF check box.
- Click Save.
¶ Additional Configuration Template
If you want to include some additional UAD configuration for Poly CCX400, just add fields to User Agent General Auto Provisioning Template in Settings -> UAD -> Poly CCX400 menu, or add them directly to the Extension in the UAD Auto Provisioning Template section.