¶ Introduction
This User Guide is written as a general guide on how to set up the Grandstream phone model GXP1760W to work with PBXware 5.3.6.
¶ Requirements
¶ Identifying Phone Model
To start and successfully complete registration of your Grandstream phone you need to know which phone model to set up.
On the back of each Grandstream phone, there is model information that you should check. Although various phone models can have exactly the same requirements and installation procedures, phone models can also have significantly different requirements and installation procedures, so that is why it is important to know the model you own which results in you setting up the device successfully.
¶ Phone Firmware
- Make sure that your phone is loaded with appropriate firmware version, 1.0.1.98.
- To find out the firmware version of your Grandstream phone model, open a new browser window and enter your phone IP address in order to access the phone's web administration interface login screen. Example: http://192.168.1.22.
- Log in to the phone's web administration interface with your username and password. Please note that the factory default login details are as follows: username is admin and password is admin.
- Click the System Info link in the left hand navigation menu. The firmware version is shown under the Software Version-Prog.
¶ DHCP Server
Fully configured and operational DHCP server.
¶ PBXware version
PBXware version 5.3.6
In order to find out the PBXware version:
- Log in to PBXware
- Navigate to Settings: About.
On the top of About page, you may see a code similar to this one PBXware Edition: Business, Release: 5.3.6 (041373f), Running: 1.4.24-gc-75ee203 where Release denotes the current version of your PBXware.
¶ Installation
This section describes how to install and connect the phone to the electrical power and data network as well as how to apply factory settings.
The following topics are covered:
- Power Adapter
- Power over Ethernet (PoE)
- Factory Settings
¶ Power Adapter
Connect the Network and Power
- Connect the DC plug on the power adapter to the DC port on the phone and connect the other end of the power adapter into an electrical power outlet.
- Connect the Ethernet cable between the Internet port on the phone and the network port on a router or switch to access LAN.
NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter. Make sure the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.
¶ Power over Ethernet (PoE)
Connect the Network (only)
Using a regular Ethernet cable, your phone can be powered from a Power over Ethernet (PoE) compliant router or switch.
- Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power router or switch.
NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter. Make sure that the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.
¶ Find the Phone's IP Address
Find out your Grandstream phone's IP Address.
- Press the Middle navigation key.
- Go to Status->Network Status and the IP address will be displayed on the display.
¶ Reset to Factory Settings
Reset to factory settings.
This step is not required for out-of-the-box phones, however, if the phone has been already used then it is a must.
- Press the Middle navigation key.
- Go to System and navigate to the Factory Reset and press the Select button.
- Confirm your action by pressing the Yes button.
¶ Registering Phone
This section describes how to register the phone using Manual configuration or Auto provisioning.
The following topics are covered:
- Manual Configuration
- Auto Provisioning
¶ Manual Configuration
This section describes how to set UAD settings, create the PBXware Extension, and register the phone.
The following topics are covered:
- UAD settings
- Creating Extension
- Registering Phone
¶ UAD Settings
Log in to the PBXware's web administration interface
- Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10.
- Log in to PBXware with your e-mail address and password.
UAD Settings
- Navigate to Settings: UAD.
- Make sure that the Grandstream UAD is enabled. To check the UAD status, click the Edit icon corresponding to your Grandstream phone.
- Make sure that Status is set to Active, Auto provisioning is set to No, and DHCP is set to Yes.
- Click the Save button to save changes.
¶ Creating Extension
Add the Extension
- Navigate to Extensions. Click the Add Extension button.
- The standard options window will be shown below.
- Select the Grandstream phone model from the UAD select box.
- Select Location: Local or Remote.
Local is for all Extensions registered on the LAN and Remote is for all Extensions registered from remote networks, WAN, Internet etc.
- Click the Next step button.
Extension Values
Enter values into the required field text boxes.
REQUIRED FIELDS:
- Name
Enter a name for the Extension being created. Example: John Smith.
Enter the e-mail address associated with this Extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
- Click the Save button.
¶ Registering Phone
This section describes how to register a Grandstream phone using Hostname or IP Address, or DNS SRV.
The following topics are covered:
- Hostname or IP Address
¶ Registering Your Device
Line configuration from the device's web interface
To access the web interface of your Grandstream phone, first you must know it's IP address on your network.
To find the IP address of your device, please do the following:
- Press the Home button.
- Go to Status and press the Select button.
- Go to Network status and press the Select button.
- IP address is displayed under IPv4: e.g. 192.168.8.198
NOTE: Depending on your Grandstream device and its firmware, web interface settings may vary.
- Once you have entered the IP address, a log in menu will pop up, where the username is admin and the password is admin.
- After you log in, under the Accounts tab, you should select Account 1 -> General Settings.
- Enter your Extension name into the Account Name field.
- Enter your server address into the SIP Server field.
- Enter the Extension's Username into the Authenticate ID field.
- Enter the Extension's Secret into the Authenticate Password field.
- Press the Save and Apply button to preserve any changes. Your phone should register after a couple of seconds. If not, please reboot your phone.
- If everything is done as described above, you should have successfully registered your phone to PBXware.
Dial *123 to verify registration.
¶ Auto Provisioning
This section describes how to set UAD settings, create the PBXware Extension, and register the phone using DHCP or Static IP address.
The following topics are covered:
- UAD Settings
- Creating Extension
- Registering Phone
¶ UAD Settings
Log in to the PBXware's web administration interface.
- Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10.
- Log in to PBXware with your e-mail address and password.
UAD Settings
- Navigate to Settings: UAD.
- Make sure that the Grandstream UAD is enabled. To check the UAD status, click the Edit icon corresponding to your Grandstream phone.
- Make sure that Status is set to Active, Auto provisioning is set to Yes, and DHCP is set to Yes.
- Click the Save button to save changes.
¶ Creating Extension
Add the Extension
- Navigate to Extensions. Click the Add Extension button.
- The standard options window will be shown below.
- Select the Grandstream phone model from the UAD select box.
- Select Location: Local or Remote.
Local is for all Extensions registered on the LAN and Remote is for all Extensions registered from remote networks, WAN, Internet etc.
- Click the Next step button.
Extension Values
Enter values into the required field text boxes.
REQUIRED FIELDS:
- Name
Enter a name for the Extension being created. Example: John Smith.
Enter the e-mail address associated with this Extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
- Auto Provisioning
Set to Yes.
- MAC Address
Enter the Grandstream phone's MAC address. Example: 000B82123456. The MAC address can be found at the back of the phone.
¶ Registering Phone
This section describes how to register Grandstream phones using DHCP, TFTP, HTTP & HTTPS or DNS SRV.
The following topics are covered:
- DHCP
- TFTP or HTTP & HTTPS
- DNS SRV
¶ DHCP
Configure DHCP
- Make sure that your DHCP router is configured to use option 66 to automatically instruct phones with the URL for Auto provisioning. For more information, please refer to your router documentation or contact your network administrator.
Phone's first boot or user initiated reboot
- The Auto provisioning process will start during the phone's first boot or after the reboot process has been initiated by the user. The DHCP server will instruct the phone from where to pick up an appropriate configuration file. If everything is done as described above, you should have successfully registered your phone to PBXware.
Dial *123 to verify registration.
¶ TFTP or HTTP & HTTPS
- Open a new browser window and enter your phone IP address, e.g. http://192.168.1.22.
- Enter username and password and press the Confirm button. NOTE: The factory default login details are as follows: username is admin and password is admin.
- Click Maintenance at the top navigation menu.
- Click Upgrade and Provisioning link in the left hand navigation menu.
- Scroll down to the Config section.
- Choose what server type you intend to use in the Config Upgrade via field: HTTP, HTTPS and Trivial FTP. NOTE: Our recommendation is to use HTTP.
If the Server Type is HTTP or HTTPS, enter Hostname or IP Address followed then by /prov.
Example of a Hostname using HTTP: abc.bicomsystems.com/prov
Example of a Hostname using HTTPS: abc.bicomsystems.com/prov
Example of an IP Address using HTTP: 192.168.1.10/prov
Example of an IP Address USING HTTPS: 192.168.1.10/prov
- Enter Auto Provisioning username and password into the Config HTTP/HTTPS User Name and Config HTTP/HTTPS Password fields.
- Click the Save and Apply button.
- Click the Reboot button on the top navigation menu.
- You will have to wait a couple of seconds for the configuration to be updated. NOTE: Do not power off your phone.
- The Auto provisioning process will start during the phone's reboot process, phone will pick up an appropriate configuration file from PBXware. If everything is done as described above, you should have successfully registered your phone to PBXware.
Dial *123 to verify registration.
¶ DNS SRV
This section describes how to use a DNS SRV record which specifies the location of PBXware.
NOTE: Your DNS Server needs to be configured correctly for this to work. Bicom Systems can provide service to set up this for you.
Check if the DNS SRV is enabled in your PBXware
- Contact your PBXware administrator to find out if the DNS SRV is enabled in your PBXware, or if you have access to the PBXware. You can also check this on your own.
- Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10.
- Log in to PBXware with your e-mail address and password.
- Navigate to Settings: Servers. Click the server corresponding with the Edit button.
- In Auto Provisioning group, make sure that Use DNS SRV when possible: is set to Yes. If it is set to No or N/A, set to Yes and click the Save button.
NOTE: You must re-save all your Extensions configured for Auto Provisioning.
- Make sure that DNS server is configured to automatically route registration request to PBXware which is actually under another domain name. Example: abc.bicomsystems.com.
- Go to Authentication and press the Select button.
- Press the Edit button to edit User ID and enter the PBXware Extension number. Example: 1003.
- Press the OK button.
- Go to Password and press the Edit button, enter the Secret of the Extension as received in the e-mail associated with this Extension. Example: %3DfChBz59.
- Press the OK button.
- Press the Back button twice, then press the Select button to Save Configuration.
- The Auto provisioning process will start during the phone's reboot process. The phone will pick up an appropriate configuration file from PBXware. If everything is done as described above, you should have successfully registered your phone to PBXware.
Dial *123 to verify registration.