¶ Introduction
This User Guide is written as general guide on how to set up the Grandstream phone model GXP-2160 to work with PBXware 3.1.
¶ Requirements
¶ Identifying phone model
To start and successfully complete registration of your Grandstream phone you need to know which phone model you will setup.
At the front of each Grandstream phone there are exact model information that you should check. Although different phone models can have exactly the same requirements and installation procedure, phone models can also have significantly different requirements and installation procedure, so that ignorance of your own model may result in the inability to successfully set up your phone.
¶ Phone firmware
- To find out the firmware version of your Grandstream phone model open a new browser window and enter your phone IP address in order to access the phone web administration interface login screen. Example: http://192.168.1.22.
- Login to phone web administration interface with your username and password. Please note, factory default login details are username: admin and password: admin.
- Click on System Info link in the left hand navigation menu. Firmware version is shown under the Software Version.
¶ DHCP server
Fully configured and operational DHCP server.
¶ PBXware version
In order to find out the PBXware version, please login to PBXware and navigate to Settings: About. On the top of About page is a code similar to this one "PBXware Edition: Business, Release: 3.1 (041373f), Running: 1.4.24-gc-75ee203", where "Release" denotes the exact version of your PBXware.
¶ Installation
This chapter describes how to install and connect the phone to the electrical power and data network as well as how to apply factory settings.
The following topics are covered:
- Power adapter
- Power over Ethernet (PoE)
- Factory settings
¶ Power adapter
Connect the Network and Power
- Connect the DC plug on the power adapter to the DC port on the phone and connect the other end of the power adapter into an electrical power outlet.
- Connect the ethernet cable between the Internet port on the phone and the network port on a router or switch to access LAN.
NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter. Make sure the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.
¶ Power over Ethernet (PoE)
Connect the Network (only)
Using a regular ethernet cable your phone can be powered from a Power over Ethernet (PoE) compliant router or switch.
- Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power router or switch.
NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter. Make sure the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.
¶ Find the phone IP address
Find out your Grandstream phone IP Address.
- Press the Arrow up on the navigation button.
The IP address will be displayed on the top of display.
¶ Reset to factory settings
Reset to factory settings.
This step is not required for out-of-the-box phones, however, if the phone has been already used then it is a must.
- Press Home button.
- Go to System and press the Select button.
- Go to Operations and press the Select button.
- Confirm your action by pressing the Yes button.
¶ Registering phone
This chapter describes how to register the phone using manual configuration or auto provisioning.
The following topics are covered:
- Manual configuration
- Auto provisioning
¶ Manual configuration
This chapter describes how to set UAD settings, create PBXware extension and register the phone.
The following topics are covered:
- UAD settings
- Creating extension
- Registering phone
¶ UAD Settings
Login to PBXware web administration interface.
- Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10
- Login to PBXware with your e-mail address and password.
UAD settings
- Navigate to Settings:UAD.
- Make sure Grandstream UAD is enabled. To check the UAD status click on the edit icon corresponding to your Grandstream phone.
- Make sure Status is set to Active, Auto provisioning is set to No, and DHCP is set to Yes.
- Click on the Save button to save changes.
¶ Creating extension
Add extension.
- Navigate to Extensions. Click on Add Extension.
- The standard options window will be shown below.
- Select Grandstream phone model from the UAD select box.
- Select Location: Local or Remote.
Local is for all extensions registered on the LAN and Remote is for all extensions registered from remote networks, WAN, Internet etc.
- Click on the Next step button.
Extension values.
Enter values into the required field text boxes.
REQUIRED FIELDS:
- Name
Enter a name for the extension being created. Example: John Smith.
Enter the e-mail address associated with this extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com.
- Click on the Save button.
¶ Registering phone
This chapter describes how to register Grandstream phone using Hostname or IP Address, or DNS SRV.
The following topics are covered:
- Hostname or IP Address
- DNS SRV
¶ Registering your device
A) Line configuration from devices web interface.
To access the web interface of your Grandstream phone, first you must know it's IP address on your network.
To find the IP address of your device please:
- Press the Home button.
- Go to Status and press the Select button.
- Go to Network status and press the Select button.
- IP address is displayed under IPv4: e.g. 192.168.8.198
NOTE: Depending on your Grandstream device and its firmware, web interface settings may vary.
- Once you have entered the IP address a log in menu will pop up, the user name is: admin and the password is: admin.
- After you log in, under VIEWS you should select Simple Setup.
- Then use the toggling show/hide button to reveal the content of the SIP Server group.
- Enter your PBXware IP address into Address field.
- Enter 5060 into Port field.
- After this has been completed you should then use the toggling show/hide button to reveal the content of the IP Line Identification
- Enter extension into the Address field.
- Enter extension into the Authentication User ID field.
- Enter extension secret into the Authentication Password field.
- Press Save button to preserve changes. Your phone should register after couple of seconds, if not, please reboot your phone.
B) Line configuration on device
- Press the Home button on your phone.
- Go to Phone and press the Select button.
- Press Select on SIP.
- press Select on Account 1.
- enter PBXware IP address e.g. 192.168.8.185 in SIP proxy and then press the Save button.
- Go to SIP user ID and enter PBXware extension number. Example: 1003 and press the Save button.
- Go to SIP Password and enter PBXware extension secret e.g. %3DfChBz59, then press the Save button.
- Then go back to the main menu.
- If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.
¶ DNS SRV
This chapter describes how to use a DNS SRV record which specifies the location of the PBXware. NOTE: Your DNS Server needs to be configured correctly for this to work. Bicom Systems can provide service to set up this for you.
Check if the DNS SRV is enabled in your PBXware
- Contact your PBXware administrator to find out if the DNS SRV is enabled in your PBXware, or if you have access to the PBXware you can check this yourself.
- Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10.
- Login to PBXware with your e-mail address and password.
- Navigate to Settings: Servers. Click on the server corresponding edit button.
- In Auto Provisioning group, make sure Use DNS SRV when possible: is set to Yes. If it is set to No or N/A, set to Yes and click on the Save button. NOTE: You must re-save all your extensions configured for Auto Provisioning.
- Make sure DNS server is configured to automatically route registration request to a PBXware which is actually under another domain name, example: abc.bicomsystems.com.
- Go to Authentication and press the Select button.
- Press Edit button to edit User ID enter PBXware extension number. Example: 1003. Then press the Ok button.
- Go to Password and press the Edit button, enter secret of the extension as received in the e-mail associated with this extension. Example: %3DfChBz59. Then press the Ok button.
- Press the Back button twice, then press the Select button to Save Configuration.
- Auto provisioning process will start during phone reboot process, phone will pickup appropriate configuration file from PBXware. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.
¶ Auto provisioning
This chapter describes how to set UAD settings, create PBXware extension and register the phone using DHCP or Static IP address.
The following topics are covered:
- UAD settings
- Creating extension
- Registering phone
¶ UAD Settings
Login to PBXware web administration interface
- Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10.
- Login to PBXware with your e-mail address and password.
UAD settings
- Navigate to Settings:UAD.
- Make sure Grandstream UAD is enabled. To check the UAD status click on the edit icon corresponding to your Grandstream phone.
- Make sure Status is set to Active, Auto provisioning is set to Yes, and DHCP is set to Yes.
- Click on the Save button to save changes.
¶ Creating Extension
Add Extension
- Navigate to Extensions. Click on Add Extension.
- The standard options window will be shown below.
- Select Grandstream phone model from the UAD select box.
- Select Location: Local or Remote.
Local is for all extensions registered on the LAN and Remote is for all extensions registered from remote networks, WAN, Internet etc.
- Click on the Next step button.
Extension values
Enter values into the required field text boxes.
REQUIRED FIELDS:
- Name
Enter a name for the extension being created. Example: John Smith.
Enter the e-mail address associated with this extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
- Auto Provisioning
Set to Yes.
- MAC Address
Enter Grandstream phone MAC address. Example: 0004F2FF1536. MAC address can be found at the back of the phone.
¶ Registering phone
This chapter describes how to register Grandstream phone using DHCP, TFTP, HTTP & HTTPS or DNS SRV.
The following topics are covered:
- DHCP
- TFTP or HTTP & HTTPS
- DNS SRV
¶ DHCP
Configure DHCP
- Make sure your DHCP router is configured to use option 66 to automatically instruct phones with the URL for auto provisioning. For more information refer to your router documentation or contact your network administrator.
Phone first boot or user initiated reboot
- Auto provisioning process will start during phone first boot or after reboot process has been initiated by user. DHCP server will instruct the phone where from to pickup appropriate configuration file. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.
¶ TFTP or HTTP & HTTPS
- Open a new browser window and enter your phone IP address, e.g. http://192.168.1.22.
- Enter username and password and press Confirm button. NOTE: Factory default login details are username: admin and password: admin.
- Click on Maintenance at the top navigation menu.
- Click on Upgrade and Provisioning link in the left hand navigation menu.
- Scroll down to Config section.
- Choose what server type you intend to use in the Config Upgrade via field: HTTP, HTTPS and Trivial FTP. NOTE: Our recommendation is to use the HTTP.
If the Server Type is HTTP or HTTPS enter Hostname or IP Address, followed then by /prov.
Example for Hostname using HTTP: abc.bicomsystems.com/prov
Example for Hostname using HTTPS: abc.bicomsystems.com/prov
Example for IP Address using HTTP: 192.168.1.10/prov
Example for IP Address USING HTTPS: 192.168.1.10/prov
- Enter Auto Provisioning username and password into Config HTTP/HTTPS User Name and Config HTTP/HTTPS Password fields.
If you choose to use server type TFTP enter Hostname or IP Address
Example for Hostname: voip.bicomsystems.com
Example for IP Address: 192.168.1.10
- Click on Save and Apply button.
- Click on Provision button on the top navigation menu.
- You'll have to wait couple of seconds for the configuration to be updated. NOTE: Do not power off your phone.
- Auto provisioning process will start during phone reboot process, phone will pickup appropriate configuration file from PBXware. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.
¶ DNS SRV
Check if the DNS SRV is enabled in your PBXware
- Contact your PBXware administrator to find out if the DNS SRV is enabled in your PBXware, or if you have access to the PBXware you can check this yourself.
- Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10.
- Login to PBXware with your e-mail address and password.
- Navigate to Settings: Servers. Click on the server corresponding edit button.
- In Auto Provisioning group, make sure Use DNS SRV when possible: is set to Yes. If it is set to No or N/A, set to Yes and click on the Save button.
NOTE: You must re-save all your extensions configured for Auto Provisioning.
- Follow instruction given for registering the phone using TFTP or HTTP & HTTPS.