Polycom phones require additional manual intervention from the deployment technician due to the way these phones work.
To provision Polycom phones successfully, the Polycom firmware files need to be downloaded and extracted to the TFTP folder on the server.
Polycom firmware packs can be downloaded from:
https://downloads.bicomsystems.com/polycom/
¶ Firmware Compatibility
| PBXware version | Firmware | Notes |
|---|---|---|
| 4.1+ | 5.4 firmware | |
| 4.1.3+ | 5.6 firmware | |
| 5.1.2+, 5.2.0+ | 5.7 firmware | |
| 5.2.6+, 5.3.2+ | 5.9 firmware | Last version for VVX300, VVX400, VVX500 and VVX600 |
| 5.2.8+, 5.3.4+ | 6.1 firmware | Added support for VVX150, VVX250, VVX350 and VVX450 |
¶ Firmware for Polycom VVX and IP Series Devices
This guide explains how to set up the Polycom firmware pack on your server.
- Connect to the server via SSH:
ssh root@your-server-ip -p2020
Make sure to replace your-server-ip with the actual IP address or domain name of your server.
- Navigate to the TFTP folder:
cd /opt/pbxware/pw/tftp
¶ Downloading firmware for VVX series phones
- Download the firmware pack:
wget http://downloads.bicomsystems.com/polycom/polycom-latest-vvx.tar.bz2
Once you press Enter, you should see output similar to this:
wget http://downloads.bicomsystems.com/polycom/polycom-latest-vvx.tar.bz2
--2018-02-06 09:15:21-- http://downloads.bicomsystems.com/polycom/polycom-latest-vvx.tar.bz2
Resolving downloads.bicomsystems.com... 193.93.153.138
Connecting to downloads.bicomsystems.com|193.93.153.138|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 744382031 (710M) [application/x-bzip]
Saving to: 'polycom-latest-vvx.tar.bz2'
polycom-latest-vvx.tar.bz2 11%[==========> ] 84.58M 177KB/s eta 61m 0s
- Once the download is complete, extract the firmware archive:
tar xvjf polycom-latest-vvx.tar.bz2
¶ Downloading firmware for IP series phones
- Download the firmware pack:
wget http://downloads.bicomsystems.com/polycom/polycom-latest-ip.tar.bz2
Once you press Enter, you should see output similar to this:
wget http://downloads.bicomsystems.com/polycom/polycom-latest-ip.tar.bz2
--2018-02-06 09:15:21-- http://downloads.bicomsystems.com/polycom/polycom-latest-ip.tar.bz2
Resolving downloads.bicomsystems.com... 193.93.153.138
Connecting to downloads.bicomsystems.com|193.93.153.138|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 744382031 (710M) [application/x-bzip]
Saving to: 'polycom-latest-ip.tar.bz2'
polycom-latest-ip.tar.bz2 23%[================> ] 124.58M 177KB/s eta 51m 10s
- Once the download is complete, extract the firmware archive:
tar xvf polycom-latest-ip.tar.bz2
NOTE: If needed, firmware packs for both IP and VVX devices can be deployed at the same time, but you will be prompted to overwrite some files when you unpack the second archive.
This is OK, you just need to make sure to download the firmware pack for IP series phones first.
- Navigate to the Polycom folder:
cd polycom
- Move all files and folders to the root of the TFTP folder:
mv * ../
Polycom firmware files are now ready for provisioning. If you're not sure how to prepare the Polycom firmware package, please contact our support team.