In order for pre-recorded greeting files to be available for use with different PBXware features they must follow the specific naming convention.
In the table below you will find the list of features and matching prefixes greeting file(s) must be named with in order to be available for use with that feature.
| FEATURE | PREFIX | ||
|---|---|---|---|
| 1. Dialer | dialer-announce- | ||
| 2. Dialer (Voice Messaging Strategy) | dialer-vm-ivr- | ||
| 3. DID | greeting-did- | ||
| 4. IVR | greeting- | ||
| 5. Queue | queue-greeting- | ||
| 6. Queue Agent Announce | agent-announce- | ||
| 7. Queue Periodic Announce | periodic-announce- | ||
| 8. Queue Caller Announce | qc-announce- | ||
| 9. Ring Group | greeting- | ||
| 10. Ring Group Timeout Message | announce- | ||
| 11. Ring Group Confirmation Message | rg-announce- | ||
| 12. Ring Group Call Answered Message | rg-late-announce- | ||
| 13. Voicemail Groups Greeting | vm-greeting- |