There are two ways of transferring calls from the UAD/telephone
Blind Transfer
- By hitting the 'Blind Xfer' from phone (such as Cisco 79xx) or similar
- By using '# + $EXTENSION' number while talking
Attended Transfer
- By telephone (such as Yealink T48): While talking, press 'Transfer', dial the extension number and press the 'Dial' button. After the other party agrees, press 'Transfer' again and the call will be transferred. The person that waits during the confirmation process listens to the Music on Hold sound files
- By using option '*2' (which can be customized). Once you agree that the callee will accept the call, you finish the transfer process by hanging up the call. If the callee will not accept the call, the callee will hang up the call or you can press '*0' ( can be customized as well) to return to the ongoing call.